Warranty

At Rustica House, every product is handcrafted by skilled artisans using traditional metalworking, woodworking, ceramic, upholstery, and finishing techniques. Because our products are made individually rather than mass-produced, slight variations are part of their character and should not be considered defects. This warranty explains what is covered, what is not covered, and how warranty claims are handled. Please read this policy carefully before placing an order.

Limited Product Warranty

Rustica House warrants that its products will be free from defects in materials and workmanship under normal residential use from the date of delivery, subject to the terms and limitations described below.

This warranty applies only to the original purchaser and is not transferable.

Warranty Coverage

Product Category Warranty Period
Copper range hoods Lifetime against manufacturing defects
Iron, steel, zinc, pewter and brass range hoods Lifetime against manufacturing defects
Copper, bronze and brass sinks Limited lifetime warranty
Copper bathtubs Limited lifetime warranty
Lighting fixtures One year
Furniture, tables and mirrors One year
Talavera products and decorative ceramics One year
Accessories and hardware One year unless otherwise stated

What This Warranty Covers

This warranty covers manufacturing defects that occur during normal residential use, including:

  • Structural failures caused by defective craftsmanship
  • Material defects present at the time of manufacture
  • Loose welds or failed solder joints caused by manufacturing
  • Manufacturing defects affecting normal product function
  • Defective fabrication resulting in improper assembly
  • Hardware supplied by Rustica House that fails due to manufacturing defects

Natural Characteristics Are Not Defects

Rustica House products are individually handcrafted. Every product is unique and no two pieces are identical.

The following characteristics are considered normal and are not covered under warranty:

  • Hammer marks and artisan tool marks
  • Small dimensional variations
  • Natural color variation
  • Hand-applied patina variation
  • Wood grain differences
  • Natural copper oxidation
  • Brass aging and darkening
  • Zinc color evolution
  • Iron finish variation
  • Natural leather variation
  • Ceramic glaze variation
  • Small handmade irregularities

Patina and Finish Changes

Copper, brass, bronze, zinc, iron, steel, wood, leather, and other natural materials change over time. Exposure to moisture, oils, cooking vapors, sunlight, cleaners, humidity, air quality, and daily use will gradually alter the appearance of the finish.

These changes are natural characteristics of authentic handcrafted materials and are not considered product defects.

What Is Not Covered

This warranty does not cover damage caused by factors outside of manufacturing defects, including:

  • Improper installation
  • Improper ventilation installation
  • Improper plumbing installation
  • Incorrect electrical installation
  • Improper structural support
  • Buyer-supplied insert failures
  • Shipping damage not reported promptly
  • Accidents
  • Misuse or abuse
  • Commercial use unless specifically approved
  • Improper cleaning products
  • Abrasive cleaners
  • Chemical damage
  • Heat damage
  • Standing water damage
  • Hard water deposits
  • Normal wear
  • Surface scratches from regular use
  • Dents caused after delivery
  • Unauthorized modifications
  • Repairs performed by third parties

Ventilation Inserts

Rustica House offers an economy 200 CFM insert for selected range hood models. Buyers may also supply their own ventilation insert. When a buyer supplies an insert, Rustica House builds the hood to accommodate the provided specifications.

The warranty covers only the handcrafted hood itself. Buyer-supplied inserts, blowers, motors, electrical components, remote controls, lighting systems, and related accessories remain covered solely by their respective manufacturers.

Shipping Inspection

Please inspect every shipment immediately upon delivery.

If shipping damage is discovered:

  • Note the damage before signing for delivery whenever possible
  • Take clear photographs of the packaging and product
  • Retain all original packaging materials
  • Notify Rustica House promptly after delivery

Delays in reporting shipping damage may affect freight claims.

Warranty Claims

To submit a warranty claim, please provide:

  • Your original order information
  • Photographs showing the issue
  • A description of the problem
  • The date the issue was discovered

Additional photographs or information may be requested to evaluate the claim.

Warranty Resolution

If Rustica House determines that a manufacturing defect exists, we may, at our sole discretion:

  • Repair the product
  • Replace the affected component
  • Replace the product
  • Provide replacement parts
  • Offer another appropriate solution based on the specific circumstances

Limitation of Liability

Rustica House's responsibility under this warranty is limited to the repair or replacement of products determined to contain manufacturing defects.

Rustica House is not responsible for labor costs, installation costs, removal costs, plumbing costs, electrical costs, ventilation costs, cabinetry modifications, countertop modifications, lost use, incidental damages, or consequential damages to the maximum extent permitted by applicable law.

Care Requirements

Proper care helps preserve the appearance and performance of handcrafted products.

  • Use mild soap and water for routine cleaning
  • Avoid abrasive pads and harsh chemicals
  • Dry surfaces after cleaning when appropriate
  • Follow product-specific care instructions
  • Maintain recommended indoor environmental conditions

Questions About Your Warranty

If you have questions regarding warranty coverage, product care, or a potential warranty claim, please contact Rustica House before attempting repairs or modifications. Our team will help determine the appropriate solution based on your specific product and circumstances.

Disclaimer

Because every Rustica House product is individually handcrafted, variations in dimensions, texture, hammering, color, patina, grain, decorative details, and finish are inherent characteristics of artisan-made products and contribute to their uniqueness. These natural variations are expected and are not considered manufacturing defects.