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Privacy Policy

Last updated: 25 May, 2025

At Rustica House, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.myrustica.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, we collect:

• Order Information: name, billing/shipping address, payment details, email, and phone number
• Account Information: login credentials and order history if you create an account
• Email Subscriptions: email and marketing preferences if you opt in

2. How We Use Your Information

We use the information we collect to:

• Fulfill and deliver orders
• Process payments and send order confirmations
• Provide customer service and support
• Send newsletters and promotional content (with your consent)
• Prevent fraud and unauthorized transactions
• Improve website performance and customer experience

3. Sharing Your Personal Information

We only share your information with third-party providers necessary for operating our business:

• BigCommerce: e-commerce platform
• Payment processors: PayPal, Stripe, credit card gateways
• Shipping services: DHL, UPS, FedEx
• Email providers: Mailchimp, Klaviyo (only with consent)
• Review platforms: Yotpo (for verified reviews)

We do not sell, rent, or share your personal data for external marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and tracking tools to:

• Store preferences and cart contents
• Analyze website performance and traffic
• Deliver personalized promotions (if enabled)

You can disable cookies in your browser settings, but some features may not function correctly.

5. Email and SMS Marketing

If you sign up for emails or SMS alerts, we may send promotions, product updates, and offers. You can unsubscribe anytime by clicking the link in our emails or replying "STOP" to SMS messages. We comply with CAN-SPAM and relevant data privacy laws.

6. Data Retention

We keep your personal data only as long as necessary to fulfill orders and meet legal obligations. You may request deletion of your data at any time.

7. Your Rights Under GDPR & CCPA

If you reside in the EU or California, you have the right to:

• Access your personal data
• Request corrections or deletions
• Withdraw consent or object to marketing
• Request a portable copy of your data

To exercise any of these rights, contact us at support@myrustica.com.

8. Security

We use SSL encryption, PCI-compliant payment systems, and platform-level safeguards to protect your personal information. Despite these efforts, no online system is completely secure, and we recommend using strong passwords and not sharing login credentials.

9. Third-Party Links

Our website may contain links to external sites. Rustica House is not responsible for the content or privacy practices of those websites. Please review their policies before sharing personal data.

10. Contact Information

If you have any questions or requests regarding your data, please contact us:

• Email: support@myrustica.com
• Mailing Address: rusticahouse@gmail.com

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices. The most recent version will always be available on this page.

Last reviewed on: [January 1, 2026]

Thank you for choosing Rustica House.