Rustica House Return Policy
1. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please see store policies for the return procedure.
2. If you are returning an item for any other reason but damage that occurred during its transit or we shipped a wrong product, the shipping cost of delivering the product to you will be deducted from the refund. Since handmade products might differ from photos as they are produced individually, different product definition doesn’t include products with the same pattern but looking too some degree differently. Those items can be returned for refund and the cost of returning the product covers the buyer.
3. You should expect to receive your refund within four weeks of giving your item to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Any freight delivery MUST be inspected by the buyer for damages in the delivering track driver presence prior to signing a delivery receipt. It is possible that the packaging may not show any damages but the cargo inside has been damaged. Possible causes are careless handling, hitting with a forklift teeth or hard dropping. If the cargo has been damaged include description of damages on the delivery receipt. If possible take photos of the cargo and packaging.
If it is reparable accept the delivery and obtain a written estimate from your local contractor for fixing it. We will refund the repair cost and claim the amount with the carrier.
If the item has been damaged beyond repair, include damage description in the receipt and deny the delivery. Sent us a copy of the receipt accompanied with images showing the damage and your opinion about probable causes. Once the damage claim has been filed with the carrier we will ship the replacement free of charge.
NOTE: There is specific law in the US concerning freight and damages obligating the consignee as well as the shipper to cooperate with the carrier in minimizing their loses so if the item is reparable it has to be repaired.
If you fail to inspect the cargo, sign the delivery receipt stating that you received it in good condition and afterwords report damage you will not be eligible for any damage repair, refund nor free of charge replacement. Since you certified with your signature that the cargo has been delivered in good condition, the damage occurred after the delivery and the carrier nor the seller are liable.