| Money Back Guaranty | 1. To qualify for Money Back Guaranty the merchandise must be delivered in its original condition (unused, undamaged) at the buyer's expense to the seller within 30 days from the delivery date. We will refund the transaction value less the shipping cost, duty, import tax, brokerage within 5 business days from the date the merchandise has been returned. For the refund calculation purpose we will deduct the cost of delivery equal to what the buyer paid to return the item to the seller (copy of the invoice showing the delivery cost of returned item as well as its tracking must be provided to the seller to qualify for refund). If the item/items are returned damaged the value of those goods will be deducted from the refund (insured damaged goods can be replaced only, Money Back Guaranty doesn't apply). |
| Getting the refund | IMPORTANT: since in most cases shipping the item back for refund will involve international delivery check the cost and feasibility prior to shipping
- the item must be shipped back in its original packaging
- the item must be returned to the country shown in the listing as the item location
- check the delivery cost with various companies prior to choosing your carrier and make sure they offer online delivery confirmation in the destination country
- the item must be shipped back at the buyer expense with all costs included and duty prepaid
- the refund will be issued once the item has reached our facility and was examined for its integrity |
| Damage Replacement Guaranty (insured items only) | 2. For all damaged merchandise excluding freight that has its own insurance policy (see delivery services) and unless the product cannot be repaired locally we offer free of charge replacement including free shipping. The buyer must deliver damaged goods at his/her own expense to the seller within 5 business days from receiving the product and provide proof of delivery date unless the delivery date is available online. If the product can be repaired by the buyer we will cover the cost upon deciding whether it is feasible to do so at the buyer's end or the item should be returned to the seller for repairs. Note: - Damage Replacement Guaranty doesn't apply to freight. See "freight" in delivery services chapter for details concerning its own insurance policy.
- Since some artists brake products to use pieces in their projects sending images of damaged goods will not qualify for free replacement.
- Damaged Replacement Policy covers damaged occurring during transpiration only. |
| Handling | 3.a. All packages unless specified by the purchaser otherwise are shipped via the most economical service available (standard delivery). If you are not satisfied with the delivery service offered, please ask for a different service and pay the deference prior to shipping. 3.b. Handling: It is our policy to ship stock items within 10 business days from receiving your payment therefore any delivery delay can be blamed solely on the carrier. It is important to remember that you always get what you paid for therefore do not expect any premium service from the carrier while paying for the economy delivery option.
3.c. Custom made products including murals, toilets, sinks, some Talavera tiles, all copper products: add 10 business day production time to shipping and handling. |
| Shipping (check payment information of the listing for shipment origin) | 4.a. Shipping from Mexico to the US: STANDARD SHIPPING once a week to Laredo, Tx and then by USPS (US Postal Service), UPS, FedEx, DHL: not guarantied 14 business day transit + handling time + production time (custom made products) + US customs at Mexico/US border (time unspecified).
4.b. Shipping Internationally (from Mexico via the US): STANDARD SHIPPING from Mexico to the US and from the US by USPS or any carriers specializing in the deliveries to the specific region: not guarantied 4-10 week transit (depends on destination) + handling + US customs clearance on the US/Mexico border + customs clearance in the destination country. |
| Additional fees | 5. Buyers located outside of Mexican and the US are responsible for covering any additional taxes, duties, customs broker fees applicable in their own countries. The seller covers all taxes applicable at the US/Mexico border only including items with international destinations transshipped via the US. |
| Freight delivery | 6. Freight to the US, Canada and Mexico ~ cargo shipped as palatalized, crated or both. Residential delivery option is available at extra cost or the cargo can be picked up from the local cargo terminal. Transit time between Mexico and US/Canada is approximately 20 business days (not guarantied) + custom procedures at the border (time unspecified). The tracking number (pro number) is available as soon as the cargo is picked up by the carrier, there is no guarantied delivery date available for standard commercial shipping, just the time frame it usually takes to deliver from point A to B. Additional Information: Occasionally, customs officers might request the carrier to unload the entire container cargo for close examination prolonging the delivery process. Any cost associated with this procedure (if any) to be covered by the purchaser. All commercial cargo carriers standard damage/lost cargo insurance that doesn't necessarily cover the entire value of transported goods. If standard insurance is not covering the value of the entire cargo you can purchase additional insurance from the carrier. In case of damage occurring during the transportation and to qualify for the refund, damaged goods must be reported to the driver delivering the cargo or terminal employees handing over the cargo to the buyer. In case value of damage/lost cargo is exceeding 2% of the purchase total the buyer will be eligible for refund upon filling up carrier's application form. We will refund full amount of the carrier's refund only after receiving it from the carrier. |
| Lost package refund | 7.a. In case of non delivery within specified by the carrier time frame we will file a lost package claim according to the rules governing lost package claims procedures imposed by the carrier for the shipping service the buyer paid to deliver the item. 7.b. We will refund 100% of the insured lost item value only after receiving carrier's reimbursement payment. |
| Liability | 8a. The seller cannot be held responsible nor liable for any damages, delays nor lost packages after the merchandise has been handed over to the carrier. Damage insurance is available therefore the buyer shell consider insuring the product prior to shipping to qualify for free replacement.
8b. The origin and the age of antique and vintage artifacts is estimated only. Even though we do our best to provide the most precise information we cannot guaranty item age accuracy.
8c. Product colors displayed on computer monitors might not be accurate depending on specific computer monitor settings. In case of handmade products the dimensions, weight and the delivery timeframe are approximate. |
| Order cancellation | 9.a Order cancellation is available for all standard products within 3 days from the payment date. There will be 10% invoice value cancellation fee deducted from the refund.
9.b All custom made and modified according to the buyer's instructions item sales are final. |
